Kanakavalli DotCom Frequently Asked Questions

We understand the online shopping experience, though exciting, may leave you with some questions. We have tried to answer the most popular questions below, but, should you have any queries whatsoever, you can - 

  • email us at customercare@kanakavalli.com
  • call / text message or whatsapp us on +91 87544 48349
  • use facebook messenger to touch base here (this will work only if you have a facebook account) 
  • use the chat/envelope bubble you see on every page of our site to message us

General

What do I do if I have forgotten my password ?
Please click “Forgot your password? “ link in the customer login page , input the email id registered with us and we will send you a mail to reset your password

 
How do I change my username or email address?
You will not be able to change your username or email address given
 
How can I change my email subscription settings to Kanakavalli Dot Com?
How do I opt out of the newsletters & promotional mails?
Please get in touch with customerservice@kanakavalli.com or use the "update your preferences" option found at the bottom right of every emailer you get from us

I would like to get news about Kanakavalli Dot Com. How can I do that ?
Please subscribe to all our news by signing up on our website. You can do so via the pop up that appears when you visit our site, or create a customer account here

Are there physical stores for Kanakavalli, if yes where are they located?
Yes! We have beautiful stores that are perfect settings for Kanakavalli saris and Ahalya jewellery. Find them here 

How do I reach the customer care?
Email us at customercare@kanakavalli.com, call us on +91 87544 48349, or chat with us online on our website via the little chat bubble you'll see on every page. We'd love to touch base with you!

I would like to sell my products on your site, how do I go about it?
Please drop an email to marketing@kanakavalli.com. Please include brand/company profile, an image gallery and a brief write up on your craft/speciality.

How do I know your products are genuine, are there any certificates available?
All kanakavalli saris are authenticated by Silkmark and Handloom Mark. Aside from these accreditations, it is kanakavalli's constant and prime endeavour to encourage, promote and nurture the handloom sector, and talented weavers therein. Most have worked in their metier for generations. 

 

Shipping,Tracking, Exchange & Refunds

What are your shipping charges for domestic and international shipping ?      
Please find below our charges towards domestic and international Shipping
Domestic : Rs 250 / Product
International : Rs 1500 / Product

Where do you ship ?
We offer worldwide shipping .

Who are your courier partners? How do I track my shipment ?
We are tied up with reputed couriers such as FedEx , DHL , Bluedart etc . You will receive a mail with a link to track your orders upon dispatch of the same from our end .

What are Kanakavalli Dot Com’s returns, refunds and exchange policies? 
We request you to refer to this link

When can I expect my order? 
We ship out the products within 7 days from the date of placing the order .

How can I check the status of my order?
Please login and click on your orders, or call us on our helpline, or chat with us online via our chat bubble that appears on the website. We are here to help!

 

Browsing & Shopping

How do I find for the products I want? 
You may search for any product using the magnifying glass icon above the menu list on the left . You may also search by Keywords such as a color, motif etc .. and you will get a list of matching results .
 
What is the process once I have selected the products that I wish to buy?
Please follow the instructions as they appear on your screen. However, should you need assistance during this process, click the chat bubble that you see, or call us on +91 87544 48349. We will be happy to walk you through!

What are the modes of payment available to me?
You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!

How do I send a Kanakavalli Dot Com’s product as a gift?
Get in touch with us and we will be happy to giftwrap your product, add a personalised card and route it to the gift recipient's address!

Do the prices on the website include taxes?
Yes , all prices shown in site are including taxes . What is not included is the customs duty or a tax/charges that may be levied as per the local laws based on the country / city that you live in

A product I like is marked as ‘Sold Out’. What are my options ?
In the event of a product you liked being sold out , please get in touch with our Shopping assistants ,who can check for a second unit of the same (if available ) or assist you with similar options as per your preference, and in some cases, re-order the product if that is an option

I would like some assistance in choosing my products. What are my options?
You are very welcome to get in touch with our customer assistance team via mobile, whatsapp or the chat icon available throughout our site. Theyd be more than happy to help you find your perfect kanakavalli buy! 

What are Kanakavalli Dot Com’s ‘Collectives’ ? 
Sometimes, we commission special lines that centre around a theme -  we may feature a colour, a craft, a collection, embellishment, spotlight on a motif.... you can find our ongoing collectives both in our sari and jewellery sections! We hope you like them

I would like to book a trousseau/bridal consultancy. How can I do this? 
We would love to help you! You can book a call or a video chat with our customer assistance team and sari specialists who will be more than happy to take you through the beautiful trousseau and bridal options kanakavalli is so well known for! We can also package these beautifully for you, and add handwritten note cards if you require :o)

Enjoy your kanakavalli dotcom online experience! 
Warm regards,
Team Kanakavalli DotCom