Pandemic response : a message from Team Kanakavalli

Latest update : 5th July 2020

For updated store timings and days of operation etc please see HERE

Our online store continues to remain open, and we are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349.

From 6th July onwards, we will be working hard to ensure all pending shipments of orders placed on the online stores are sent out at the very earliest if your address is serviceable. Bear with us as we catch up with the backlog, but rest assured your order is safe and stored with us till such time as we courier.

Please note we have no control over serviceability of courier destinations, or the ability to guarantee timelines for shipment transit in these uncertain times. 

Stay safe, 

Team Kanakavalli 

 

PAST UPDATES - 

16th June 2020

Following the latest Tamil Nadu State Government directives, our Chennai stores (Kingsley and Adyar) and head office will be shut during the announced lockdown from 19th to 30th June.

Our Hyderabad, Coimbatore and Bengaluru stores remain open, and we look forward to seeing you there. 

For updated store timings, closures etc please see HERE

Our online store continues to remain open, and we are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349.

Orders placed on the Online Store during the lockdown will ship after the lockdown lifts. 

Stay safe, 

Team Kanakavalli 

 

2nd June 2020

All our stores are now open!

  • Please see updated store timings HERE.
  • Online orders are now shipping to non restricted, serviceable postcodes globally. 

We look forward to seeing you at our stores, and rest assured that we are following all precautions and guidelines. As per protocol, our staff will mandatorily wear face masks, and maintain a distance of three feet from each other and from clients in the store. Please bear with us when you visit by complying with the social distancing and safety regulations mandated by the government. The health and safety of you, our customers, as well as our employees, are our top priority at this time.

We are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349.

Stay safe, and we hope to see you soon!

Best,

Team Kanakavalli

 

13th May 2020

Our stores and operations are gradually reopening!

  • Please check the most recent status on our store openings HERE.
  • Our Online orders have started to ship - please do know we are doing our best to get the orders to you as soon as possible. 

We look forward to seeing you at our stores, and rest assured that we are following all precautions and guidelines. As per protocol, our staff will mandatorily wear face masks, and maintain a distance of six feet from each other and from clients in the store. Please bear with us when you visit by complying with the social distancing and safety regulations mandated by the government. The health and safety of you, our customers, as well as our employees, are our top priority at this time.

We are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349.

Stay safe, and we hope to see you soon!

Best,

Team Kanakavalli 

 

4th May 2020

The Government has extended the lockdown to 17th May 2020 in Tamil Nadu, with gradual relaxations here and in other States. 

While some relaxations have been introduced, these are conditional to specific areas and types of businesses. 

  • Our BENGALURU store has now reopened following State directives. The store is open 10 AM - 5 PM daily. You can contact the Bengaluru store on +91 99405 15627
  • Our other stores remain closed. 
  • Our office remains closed and some of us continue our work from home arrangements.
  • Our online store continues to be open. 

As detailed below, orders that are yet to ship out will need to wait till the lockdown is lifted. Your purchases are safe with us, and as soon as the lockdown is lifted, we will start shipping out.

We are available on email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349.

All of us at Kanakavalli wish you strength in navigating these uncharted waters. 

Best,

Team Kanakavalli

 

15th April 2020

Following mandates from the Central and State Governments, the lockdown continues to 3rd May 2020. 

As detailed below, orders that are yet to ship out will need to wait till the lockdown is lifted. Please note we cannot despatch any orders till then, but will hold onto them safely till we are able to!

Our online store continues to remain open, and we are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349.

All of us at Kanakavalli wish you and your loved ones strength and resilience as we face this together. 

Best,

Team Kanakavalli 

 

25th March 2020 

The State & Central Governments have mandated a 21 day lockdown which is now in effect. We hope you are all staying safe!

This affects our operation as follows - 

  • Borders are closed and non essential movement of people, goods and services are restricted. This means your orders that are yet to ship out will need to wait till the lockdown is lifted. Please note we cannot despatch any orders till then, but will hold onto them safely till we are able to!
  • Our retail stores are closed till then too.
  • Our online store stays open and we hope you enjoy the distraction of browsing through our repertoire!
  • We are functioning with reduced staffing and work-from-home - please bear with us as responses might be delayed given the current circumstances. 

We are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349.

Stay strong, informed and safe in these rapidly changing times! 

Best,

Team Kanakavalli 

 

22nd March 2020

Following Government directives, and for the collective safety of our team and visitors, our stores will be closed from 22nd March onwards. 

Our online store continues its operations, but we request you to factor in longer lead times for shipping.

We are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349. Please be patient for responses as we are working with reduced staffing during this time. 

We hope everyone's doing their best to stay safe, healthy, happy and informed in these rapidly changing times! 

Best,

Team Kanakavalli 

 

17th March 2020

At Kanakavalli, our thoughts go out to everyone affected by the coronavirus (COVID–19) pandemic, and we’re committed to doing everything we can to ensure the safety of our customers, employees and vendor partners.

Our social landscape has shifted, and continues to, in these uncertain times. This affects everyone from our weaving community, their support systems through to you, our customers and patrons. 

A few points to note regarding some changes and developments in our operations and services for the foreseeable future - 

  • Traveling exhibitions - we have cancelled a few imminent ones and are refraining from planning any new ones in the near future. Should the situation improve, you will find updated exhibition info via our Event Calendar. 
  • In-store events - we are holding off on any new in store events - the last ones planned are in March. You can view these in the Event Calendar. 
  • Online store and our stores opening and operations - as of now, we do not plan store closures, but this is guided by local planning and government directives. Should such measures be adopted, we will inform everyone via our website and on social media
  • Care in-stores - all our stores have been advised about the current situation and are taking precautionary measures regarding staff conduct guidelines in these uncertain times. 
  • Online store order processing and shipping - as logistics partners have been affected by the current situation, please expect delays in us processing and shipping your orders. Needless to say, we are tracking ALL orders and should you wish for updates or clarifications, do get in touch. 

We wish you all a safe, alert time ahead, and the strength and patience to ride this out. We are available on Whatsapp, via the chat bubble on our site, through email and on social media messengers for any queries you may have. You can also contact us on our Customer Service number - +91 87544 48349. 

Please bookmark this page for further updates from us, as we make our way through this situation. 

Best,

Team Kanakavalli