We understand the online shopping experience, though exciting, may leave you with some questions. We have tried to answer the most popular questions below, but, should you have any queries whatsoever, you can - 

• email us at customercare@kanakavalli.com
• call / text message or whatsapp us on +91 87544 48349
• use social media to message us
• use the chat/envelope bubble you see on every page of our site to instant message us

Please subscribe to all our news by signing up on our website. You can do so via the pop up that appears when you visit our site, or create a customer accounthere

On every newsletter we send you are options for choosing what kind of emails you'd like yo receive from us, and (although we would hate to see you doing this) a complete unsubscribe option as well.

Please find the latest info on this here.

We offer worldwide shipping.

We are tied up with reputed couriers such as FedEx , DHL , Bluedart etc . You will receive a mail with a link to track your orders upon dispatch of the same from our end .

We ship out the products within 10 working days from the date of placing the order. This timeline does not apply to pre-orders and for certain jewellery items.

Please login and click on your orders, or call us on our helpline, or chat with us online via our chat bubble that appears on the website. We are here to help!

You will also receive emails regularly on your order status so please keep an eye out for those.

Sure, as long as your order has not yet shipped. Once it has, it is not possible to change any aspects to your product/s, and re routing a courier may be possible but we cannot guarantee it.

This is why we suggest keeping a lookout for our emails, especially our 'Order Confirmation' email, and checking all the details there carefully. Get in touch with us immediately if something there needs correcting and we will look into it.

Please view our returns and exchange policy here, and our refunds policy here

You can search for something specific (anything from a product code to a colour) using the magnifying glass "search" icon on the site.

You can also use the helpful "filter" on our collection pages to narrow your selection to a more specific curation, based on your preferences.

Please follow the instructions as they appear on your screen. However, should you need assistance during this process, you can contact our customer engagement team. We will be happy to walk you through!

You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account.

If you are facing any difficulty in completing your transaction, do reach out to us!

Yes , all prices shown in site are including taxes . What is not included is the customs duty or a tax/charges that may be levied as per the local laws based on the country / city that you live in.

In the event of a product you like being sold out , please get in touch with our customer engagement team ,who can check for a second unit of the same (if available ) or assist you with similar options as per your preference, and in some cases, pre-order the product if that is an option.

You are very welcome to get in touch with our customer assistance team via mobile, whatsapp or the chat icon available throughout our site. Theyd be more than happy to help you find your perfect kanakavalli buy!

You can also book a Kanakavalli Session with us, which is a virtual shopping experience. Find out more here.

We curate lines that centre around a theme - we may feature a colour, a craft, a collection, embellishment, spotlight on a motif.... you can find our ongoing collectives in our navigation menu and featured on our homepage. We hope you like them.

We are delighted to introduce you to Kanakavalli Sessions, a personalised one on one virtual shopping experience. Find out more here.

We would love to help you! Our Sessions virtual shopping experience is perfect for this. A sari specialist will be more than happy to take you through specially curated trousseau and bridal options that Kanakavalli is so well known for!

We can also package these beautifully for you, and add handwritten note cards if you require :o).

Get in touch with us and we will be happy to giftwrap your product, add a personalised card and route it to the gift recipient's address!

You can choose from our paperless digital gift cards, redeemable online, or our presentation gift cards, which are beautifully presented and packaged, and can be redeemed both in our stores and online.

Yes, we do! Just look at our Gifting and Stationery section via our menu.

Please click “Forgot your password? “ link in the customer login page , input the email id registered with us and we will send you a mail to reset your password